Return Policy

 

1. Returns policy

We hope that you will be happy with your purchase, however we understand there are times when you may need to return something to us. If you wish to return an item for any reason please pack the item(s) securely and send the parcel to the following address:

Monty Richa Ltd 

Unit B8 Flexspace

Zone 1 Deeside Industrial Estate

​Deeside

Flintshire

CH5 2LR

England, United Kingdom

Please include a note in with your return explaining the problem, your order number, whether you require an exchange or refund and your contact details. Failure to do this may result in a delay with the processing of your return. Alternatively please ring us on 077 866 577 91 where a member of staff will answer any questions you may have and advise you how to proceed.

 

2.1 Damaged or Wrong goods

In the unfortunate occurrence of an item being damaged, which in you believe is due to a manufacturing error, please contact us immediately on 077 866 577 91 Items deemed to be a manufacturing fault will be replaced, refunded or exchanged free of charge. Should you receive the wrong goods for some reason, please contact us immediately so that we can arrange to get them back and replace them. Should you receive Damaged, Wrong goods we will require the goods returned before dispatching a replacement.

 

2.2 Postage

It is essential to retain a proof of postage certificate from your shipper on returned goods. Please be aware that the item is posted at your own risk, and only once we have received the returned item back in its original condition are we able to process a refund. Goods returned for an exchange will be charged for redelivery, even in cases where the original delivery charge was £0.00 (GBP).

2.3 Postage on Returns

Please be aware that when returning goods to us, for whatever reason, it is at your own cost. We will only refund the postage charges on items if we agree with you that the fault is on our behalf. If we agree to refund your postage as a result of an error on our part, we will only refund a maximum of £10.00 for postage. When returning items valued up to £40 a signature is not required however Recorded Delivery is accepted. For parcels valued over £40 we advise you to send insured for the value of the item but if we have agreed to refund postage this is strictly limited to a maximum of £10.00 (GBP).

Monty Richa Ltd is not liable for returned parcels in transit, in the event of any claim it is the sender who is responsible for processing the claim. Royal Mail will compensate loss only if you have obtained a proof of postage certificate on a traceable service from the post office. See Royal Mail for their own Terms and Conditions.

 


 

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